Due to the data protection regulation changes that took place in May 2018, we will no longer be able to contact you unless we have the explicit consent from you to do so.

We would love to stay in touch, so please fill out the form below to update your communications preferences. We will need your full name and postcode to identify you on our database and record any changes to your communications preferences.

How we collect your data

​We collect your data in a number of ways: when you make a donation(s), join our mailing list, or when you use the contact form on your website to get in touch with us. We use cookies on our website browser which does not collect personal data but rather collects information which helps us assess how the website is used and how it can be improved. Our Moon doesn’t collect any personal information from a minor without the consent of their parent. Your details are kept safely on our secure database.

​We subscribe to the best fundraising practice guidelines provided by the Institute of Fundraising and The Fundraising Regulator. Our Moon fully subscribes to The Data Protection Act (1998), The E-communications Act (2003) and The Charities Act (2016).

​We will never intentionally misuse or allow others to misuse any personal data it collects or holds.

How we use your data

​Postal address

​We use your postal address to thank you for your donation(s) where we don’t have an email address or you unsubscribed from our email communications.

Telephone number

​We use your telephone number to provide information, including fundraising, if we have consent from you to do so. We will not contact you by telephone if you are registered on the Telephone Preferential Service (TPS) unless we have a specific opt-in from you for us to contact you by telephone or the call is of the administrative nature. We will not use your number to send SMS.

Email address

We only send you emails, including our newsletter, if you have given us your consent. You can unsubscribe to our emails at any time, by using the ‘unsubscribe’ link at the bottom of all our emails, or by getting in touch with hello@ourmoon.org.uk.

Third parties

Our Moon will not sell, trade or rent your personal contact details to any organisation. We do use third-party financial institutions to process our donations. They receive the card number and other personal information only to verify and process transactions securely. We do not allow for any third parties to sell, trade or rent this data or use it for anything other than what they are contracted to do, or store the data over a long-term period.

Research

We carry out research using publicly available information which allows our fundraising team to communicate with our supporters in an individual, engaging and tailored way. As a result, we can send our supporters information which falls in line with their interests and priorities, and reduce the amount of unwanted or irrelevant communications sent to our donors.

Get in touch

We strive to be transparent and open and of course we couldn’t carry out our vital work without the financial backing of our supporters. If you wish to discuss any of this further, please do not hesitate to get in touch with us by emailing hello@ourmoon.org.uk

Last updated in January 2019